Returns & refunds

Unopened products in their original packaging can be returned within 7 days of delivery. For hygiene reasons, opened cosmetics, skincare and fragrance can only be returned if faulty or incorrectly supplied.

Message us from your order page or through the contact form with your order number and a photograph of the item. Our team will confirm the return address for your region.

Approved refunds are processed by bank transfer to the account used for payment within 5–10 business days of the item reaching us. Delivery charges are non-refundable unless the item was faulty.

Report any damage or error within 48 hours of delivery with photographs. We will replace the item or refund it in full, including delivery.